We offer end-to-end support for business IT solutions as well as systems and tools based on GE Smallworld and Google Maps platforms as well as Oracle and Java technologies. We work both remotely and directly at our customer locations.
The range of our services includes all support lines: from initial calls and contact with clients to fixing errors and solving issues. We implement a well-defined procedure for handling service commissions and our consultants adjust the conditions of SLAs (Service Level Agreements) to the client’s requirements.
Periodic audit of a system – remotely or at a client’s location
We perform periodic inspections of system functions on an administrator level. This can be a part of the service agreement or a standalone commission. Our consultants analyze systems in regard to their performance, availability, maintenance, and functional development.
We’re always ready to help with our online Customer Support System
We use our online Customer Support System for registering and tracking applications. It’s a multi-language web app that significantly improves the communication between a client and our Technical Support Department.
Thanks to the system, our clients get detailed insights into their application status. They can also receive answers and instructions throughout the process.
- Globema’s Technical Support Department has over 50 people. Our engineers hold GE Smallworld certificates related to the Smallworld GIS technology and industry applications.
- We provide technical support for solutions based on the GE Smallworld portfolio since 1997. Throughout the years, we made significant contributions to the development of the platform and became a leading provider of tools based on Smallworld.
- Since 2008, we are responsible for developing and maintaining Smallworld Logical Network Inventory (LNI), one of the key components of GE Smallworld for telecommunications companies.
- Currently, over 100 clients from all over the world use our technical support services.