Skip to main content

GeoTask – more efficient customer service and network maintenance in the telco sector in Romania. Case Study

Learn how, with a fieldwork management system, our telecom client in Romania improved their service delivery and network maintenance operations.

To keep up with the extremely dynamic and competitive telecom market, our client needed a solution that would allow them to efficiently handle thousands of tasks per day. Additionally, the solution would have to help them meet the extremely demanding SLA goals (a Service Level Agreement is a contract defining the guaranteed level of service provision).

None of this would be possible without a state-of-the-art solution for managing work and employees in the field, supported by artificial intelligence.

Read about our partnership and find out:

  • What were the biggest challenges that our client had to face?
  • What improvements did the GeoTask system bring?
  • What benefits did our client gain from implementing an automated, unified system for handling orders?
  • What was our partnership like and what further plans does our client have for GeoTask?