Find out how the GeoTask system, using advanced algorithms, supports our telecommunications customer in Romania in scheduling and managing thousands of customer appointments and tasks related to daily network maintenance.
The implementation of GeoTask is only one step in the further optimization and tuning of the field service management processes. Key performance indicators (KPIs) are monitored on a constant basis and the solution gets adjusted to face arising business challenges.
GeoTask is now a part of the core solutions in the Customer’s environment and is organically growing along with the business and company. New functionalities are constantly added, improving the achieved benefits. New integrations with other core systems are being planned in order to take full advantage of the real-time planning capabilities of GeoTask and to provide rock-solid support in enhancing their current and future functionalities.
Field activity will be further enhanced with a semi-automated data collecting process to help the technicians decrease the time spent on collateral activities. It will also positively influence the accuracy of implemented data. Furthermore, systems supporting report creation will be added.
The company decided to expand GeoTask to other systems and business processes involving field teams. This decision was influenced by the success of the GeoTask implementation, related benefits, as well as the positive response of the end users to the FSMS and mobile application.
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