How to improve customer service with an FSM system – GeoTask solution in the home furnishing sector

By May 10, 2022May 16th, 2022Case study, Field Service Management

Are you from the home furnishing sector and wondering how to improve the quality of your services and stand out from your competition? See how the deployment of Globema’s field service management system helped one of the leaders of the interior design sector in achieving this goal.

Quality is a crucial factor in maintaining brand reputation – especially the quality of customer service. Customer service is where the consumer meets the company. The outcome of this encounter can affect the client’s decision to come back or move on to the competition.

In the interior design sector, there is a variety of tasks that are carried out in the field. At the same time, they require the engagement of clients, for example, furniture delivery and assembly or technical support in case of faulty products. A solution that will be a perfect fit in this situation and will help to achieve a high customer support level is an FSM (Field Service Management) system. Such software allows you to automate planning, assigning, and monitoring task execution.

Read the story of one of our clients who used GeoTask to improve the furniture delivery and assembly process, as well as customer complaints handling. As a result, the time of handling orders was shortened, which increased customer satisfaction with the company’s services. All of this allowed the company to achieve its primary goal – improving the overall customer service quality.

Read the case study and find out:

  • In which areas exactly did GeoTask help enhance the company’s work?
  • Which features of GeoTask made the client choose our solution?
  • What turned out to be crucial in everyday system use?
  • What other benefits did the implementation of GeoTask bring to the customer?