Learn how the GeoTraxx system helped the DBEST team improve their entire furniture delivery process and service quality, lowering related costs.
About our customer
DBEST Sp. z o.o. produces and distributes furniture around Poland and Europe. The company owns two furniture brands, “Bonni” and “BIRD Meble”, established in 2016.
Contents:
Industry: Retail & E-commerce
Country: Poland
Solution/Service: GeoTraxx
Category: Field Service Management
Challenges
The company searched for a way to accelerate its logistics processes and shorten furniture delivery times. At the same time, DBEST sought to improve its service quality and lower delivery costs.
Our client searched for a solution that would allow them to:
automate the entire process of planning delivery schedules and routes
manage the company’s fleet and tasks in a centralized way
take better control of order completion
Solution
GeoTraxx, Globema’s system for route planning and field service management automatically creates schedules for fulfilling tasks. It also helps determine optimal delivery routes. GeoTraxx considers a wide range of factors:
GeoTraxx was implemented by DBEST’s own IT specialist. First, together with Globema’s experts, the client conducted requirement and functionality analyses.
Using APIs, the system was integrated with the client’s internal systems for order and warehouse management. GeoTraxx automatically collects orders, processes them, and returns up-to-date feedback.
The system is integrated with a mobile app for tablets and smartphones. It allows dispatchers to oversee and track task progress. The app also provides delivery drivers with all information about their tasks as well as the addresses of their delivery destinations.
Why has DBEST chosen GeoTraxx?
Here are some of the factors that influenced DBEST’s decision:
- A simple API for integrating the client’s internal systems with the GeoTraxx application and automating the entire logistics process
- A mobile app that allows dispatchers to oversee and track the task progress
- The option for assigning many tasks to different vehicles at the same time. GeoTraxx plans routes and schedules for the entire fleet, not separately for each vehicle.
Benefits
One of the most crucial GeoTraxx features turned out to be a straightforward API integration. It allowed DBEST to integrate and automate many elements of the furniture delivery process. It covers the entire process, from the moment a customer orders products to the final delivery. The company is planning to conduct more integrations.
The GeoTraxx system helped DBEST to…
shorten delivery time
by 50%
shorten delivery plan preparations
by 90%
lower the number of undone tasks
by 15%
GeoTraxx mobile app is currently one of our most crucial tools. With the app, we have photos, client signatures, and other essential information after completing each task. GeoTraxx synchronizes task statuses so we can update tasks for our drivers remotely, whenever it’s necessary.
Ariel Pelikan, CEO of DBEST Sp. z o.o.
Our future collaboration
The DBEST team automates more and more processes, also through integrations with GeoTraxx. Our client plans to implement more GeoTraxx functionalities, such as automating return and complaint processes.
DBEST also wants to implement future GeoTraxx functionalities that we’ll develop. These functionalities will support the processes of executing orders and furniture deliveries and help improve the company’s services even further.
We keep on expanding the system and increasing the level of automation.
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