Discover how implementing the GeoTask system helped TYLKO streamline its furniture delivery planning, improve punctuality, organize collaboration with subcontractors, and elevate the quality of its customer service.
Industry: Retail & e-commerce
Country: Poland
Solution: GeoTask
Category: Field Service Management
About the company
TYLKO is a custom furniture manufacturer operating on a direct-to-consumer (D2C) model. The company designs and produces furniture tailored to individual customer needs and delivers it directly to their doors. TYLKO was founded in Warsaw in 2015.
The Challenge: Coordinating delivery and assembly across multiple subcontractors
Due to the specific characteristics of the furniture—namely its size, and the need for in-home delivery and assembly—standard courier services cannot provide the required level of service. Therefore, TYLKO partners with specialized transport companies that handle both the delivery and assembly of the furniture.
As order volumes grew and sales expanded across Western European markets, coordinating multiple subcontractors while maintaining a high level of customer satisfaction became a major challenge.
The Solution: GeoTask FSM system for delivery planning and subcontractor coordination
The answer to TYLKO’s needs was the implementation of GeoTask. The system is tailored to the unique requirements of the D2C model and the delivery and assembly processes handled by various logistics partners.
What is GeoTask?
Developed by Globema, GeoTask is a Field Service Management solution that supports the management of field operations, from planning and assigning tasks to monitoring execution and quality control.
The system consists of:
- a web application for dispatchers,
- a mobile app for field crews.
GeoTask supports TYLKO in five key areas:
1 – Delivery and assembly planning
The system creates optimal work schedules and routes, taking into account actual travel times, the time required to complete a task, available delivery windows, and traffic conditions. Additionally, the system allows for deliveries to be planned in several different ways, depending on the user’s needs.
2 – Collaboration with subcontractors
It enables multiple transport companies to work within a single environment, streamlining task delegation and the ongoing coordination of field operations.
3 – Customer communication
GeoTask automates customer communication. It sends SMS and email notifications regarding the scheduled visit time and order status. In response, the customer can confirm the appointment or suggest an alternative, more convenient delivery time via a dedicated text field—without ever needing to call customer service.
This reduces the manual workload associated with scheduling visits and increases the success rate of completed orders.
4 – Quality control
Electronic forms, photo documentation, and reports support the evaluation of service quality, complaint handling, and logistics partner assessments.
5 – Settlements with logistics partners
Automatically generated, detailed reports on the tasks completed by individual subcontractors make billing and settlements faster and easier.
An added advantage of the solution has proven to be its flexibility. The system can easily adapt and scale alongside changes in the company’s logistics processes and its growing business operations.
Results and benefits: Greater process predictability, improved control, and higher service quality
GeoTask is used on a daily basis by all participants in the logistics process. As a result, every party involved in delivering and assembling furniture operates within a single, cohesive environment:
TYLKO dispatchers
quality assurance managers
subcontractor dispatchers
drivers and assembly technicians using the mobile app
The impact of implementing GeoTask at TYLKO
- streamlined and organized delivery and assembly processes across multiple markets,
- more efficient order planning and appointment scheduling,
- highly optimized route planning, reducing unnecessary resource consumption and CO2 emissions,
- better utilization of the transport fleet, aligning it precisely with actual operational needs,
- fewer phone calls with customers thanks to automated communication, which helped lower customer service costs,
- a consistent customer experience, regardless of which subcontractor handled the delivery or assembly,
- greater control over collaboration with transport companies, enabled by real-time execution monitoring, better visibility of task statuses, and access to complete documentation of fulfilled orders,
- easier oversight of service quality, settlements, and complaint handling,
- increased transparency and predictability of the delivery process, making it easier to scale alongside growing order volumes.
Benefits of implementing the GeoTask system at TYLKO:
better delivery punctuality
higher order fulfillment success rate
reduced operational costs
higher service quality and customer satisfaction
Future collaboration: Developing the logistics process with GeoTask
TYLKO plans the further development and continuous improvement of its delivery process with the support of GeoTask, which includes expanding the solution with additional features and modules. This implementation is part of a long-term approach to streamlining logistics, boosting customer service quality, and improving field service management.
Implementing the GeoTask system has significantly streamlined our logistics operations, as well as the planning process for furniture deliveries and assemblies.
Given the European scale of our services, we needed to boost our operational efficiency, and Globema’s solution perfectly met those needs. This collaboration directly translated into an increase in our customers’ satisfaction, as they are kept informed about their order status at every stage of the process.
The key benefit of the implementation was achieving full transparency across TYLKO’s supply chain and automating communication, which significantly reduced process coordination time. We look to the future with great optimism as we plan further system developments with Globema.
Krzysztof Ziemski, Head of Logistics, TYLKO S.A.
Do you want to streamline delivery planning, automate customer communication, and better coordinate your subcontractors?
Get in touch with us and see how GeoTask can support your logistics processes too.
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