Discover how a leading wholesale operator reduced the number of connection inquiries from areas outside their infrastructure range or where expansion would be economically unviable. The implemented solution also successfully increased the precision of the requests submitted to the operator.
Industry: Telecommunications
Country: Poland
Solution: GeoGrid, Smallworld
Category: Network Asset Management
About the client – Fiberhost
Fiberhost is a leader in building and managing modern, open FTTH (Fiber-To-The-Home) infrastructure in Poland. Their network currently covers approximately 1.4 million households.
The company provides wholesale services to local and nationwide telecommunications providers. This allows residents within the range of Fiberhost’s multi-fiber network to enjoy a wide array of internet and television services, while giving operators access to a comprehensive portfolio of wholesale solutions.
The challenge – optimizing communication and access to infrastructure information
Fiberhost partners with numerous telecom operators who utilize its data transmission services or lease infrastructure for their own needs or on behalf of their clients.
Previously, handling inquiries regarding FTTH network expansion relied on phone or email communication. Retail Service Providers (RSPs) interested in these services lacked visibility into the exact layout of Fiberhost’s network. Consequently, some of inquiries concerned areas where Fiberhost had no infrastructure, or the requests were imprecise and required further clarification, which prolonged the entire process.
The solution – a self-service portal for automatic routing based on GIS GeoGrid
To streamline the inquiry management process for Retail Service Providers, we built a self-service portal based on our proprietary GIS GeoGrid platform. The portal:
Provides a network map
Upon logging in, the retail service provider can view the regions where Fiberhost operates, effectively eliminating invalid requests.
Retrieves network data from Smallworld
The portal pulls reliable infrastructure data directly from the Smallworld network inventory system. This system was also implemented by Globema and integrated with the GIS routing system.
Automatically designates routes
The routing engine calculates the shortest path along streets and sidewalks from the client’s address to the nearest optical splice point. It accounts for terrain obstacles such as road crossings, bridges, rivers, and railway tracks.
Generates tickets
With a single click, the retail service provider creates a ticket containing a link to the route and a street-view look at terrain obstacles, which is then sent to Fiberhost (the wholesale operator). Fiberhost then continues processing these pre-formatted tickets within their internal systems.
Thanks to GeoGrid’s ready-made components (map layers, routing, and security), implementation time was short, and the solution is easily scalable for future functionality.
How does a retail service provider submit an inquiry to Fiberhost (the wholesale operator) via the self-service portal?
Actions by the retail service provider
Based on information from the self-service portal and their own expertise, the retail service provider decides whether to submit an inquiry to Fiberhost regarding the feasibility of connecting a specific address to the network.
A retail service provider who has submitted a request via the self-service portal can log in at any time to review the connection applications they have created. Each retail service provider has access only to their own tickets.
Actions by the wholesale operator
1. Fiberhost employees receive an email notification (ticket) from the retail service provider containing a link to the generated fiber route.
2. After logging into the GeoGrid system, the Fiberhost employee views the details of the connection inquiries submitted by the retail operators they manage.
View of the system-generated route received by Fiberhost from the retail service provider
Preview of incoming inquiries from other retail service providers
The results – a streamlined FTTH connection inquiry process
1. More efficient infrastructure and service provisioning, time savings, and cost reduction
The self-service network routing system allows retail service providers to independently check the distance between the Fiberhost fiber network and the target address.
Consequently, Fiberhost processes only those requests that the submitting retail service provider has deemed profitable. This has reduced the number of inquiries rejected due to excessive distance from existing infrastructure. Furthermore, because a precise location (to be connected) must be indicated, incoming inquiries are more accurate.
2. Automated delivery of the most cost-effective solution
The system automatically identifies the shortest connection route, which accelerates decision-making and enables cost optimization for both retail service providers and Fiberhost as the wholesaler.
3. Streamlining the HLD (High-Level Design) process
Data generated during the sales process, such as route availability, can be utilized as input data for the HLD phase. This allows for a faster transition to detailed route design, effectively reducing project completion time.
4. Increased investment efficiency
By creating a service demand map based on inquiries from retail service providers, Fiberhost can plan infrastructure investments with greater precision.
Summary
The GIS portal built by Globema, based on the GeoGrid solution, streamlined the FTTH connection inquiry process and eliminated unfounded requests. Additionally, integration with the Smallworld system guarantees that inquiries and generated routes are based on up-to-date network data.
The collaboration between Fiberhost and Globema proved highly fruitful. The solution met our client’s expectations and is now a staple in the company’s daily operations.
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