Case Study J.S. Hamilton
About the project
J.S. Hamilton Poland – an accredited research laboratory – has been using GeoTask, our field service management tool, since September 2019. J.S. Hamilton specializes in laboratory analyses of food, household chemistry, pharmaceuticals, packaging, industrial goods, fuels, and environmental samples (water, sewage, waste, soil). Hamilton is best known among the general public for performing water tests at public swimming pools.
Contents:
Industry: Laboratory tests
Country: Poland
Solution/Service: GeoTask
Category: Field Service Management
J.S. Hamilton is a group of companies located in Central and Eastern Europe, providing a wide range of accredited laboratory analyses for industry, trade, transport, distribution, and storage. It also offers marketing research, electrical equipment research, forwarding, appraisal, and inspection services.
Challenges
How can J.S. Hamilton efficiently plan the collection of thousands of samples?
GeoTask, Globema’s Field Service Management System, supports the processes of planning, marking, and delivering samples to the laboratory at J.S. Hamilton.
The sampling process consists of several steps:
On average, Hamilton repeats this process for several thousand samples every month, engaging several dozen employees and more than 60 cars. As Hamilton operates across Poland, the tasks are geographically dispersed.
An additional difficulty is that for viable results, environmental samples must be tested very shortly after registration and delivery to the lab. Therefore, time is crucial, so the sampling and delivery processes must be perfectly planned and organized. There is no room for mistakes or delays.
Given the scale and nature of the business, efficient organization of the collection and delivery of substances for testing to the laboratory is critical to Hamilton’s operations.
Solution
GeoTask adjusted to the Client’s needs
Our collaboration began back in May 2019. Globema’s experts thoroughly analyzed Hamilton’s process of sampling and delivering the samples to the laboratory and scheduling appointments in the place of collection. We analyzed the customer’s needs and proposed a customized version of GeoTask – a Field Service Management tool for managing work and resources in the field.
It was adjusted to align with J.S. Hamilton’s business and respond to the specific needs related to request management and assigning sample containers and equipment necessary to perform sampling. As a result:
- GeoTask covered the process of Hamilton customers placing requests for samples for analysis. All requests that were previously received via email and phone, now go straight into the GeoTask system.
- Based on the parameters of the request (the number and type of samples and the availability of personnel with the required skills and equipment, etc.) – GeoTask shows possible appointment slots as soon as the request is registered. The appointments don’t have to be scheduled in a separate process.
- Given the amount and type of material to be collected for testing, the system also automatically determines the number and size of containers needed to perform each task.
The GeoTask mobile application gives field workers the ability to stay up-to-date on completed tasks and view upcoming tasks without having to contact the dispatcher.
The dispatcher’s panel, in turn, allows you to manage all tasks and monitor their status through a single tool.
Effects
How is it working out for them?
After a few months of trial, J.S. Hamilton started using GeoTask to manage the whole process of collecting food and environmental samples for testing. It is now used by several dozen field workers.
The GeoTask system:
Organizes incoming task applications, so that no new task gets overlooked.
Helps to set a date for a field specialist to obtain a sample. The date is set right when a task application is registered in the system.
Matches the suitable specialist to the task based on required skills and equipment.
Quickly determines what equipment will be needed to complete the task based on application parameters.
Allows both dispatchers and field workers to monitor task statuses.
„GeoTask allows us to include all key business processes in one system. It is perfect a perfect tool to support the planning and handling of samples. It provides fieldworkers with a convenient mobile application that includes schedules and allows them to register their work progress. The system provides company managers with complete information about the efficiency and costs of sampling. GeoTask ensures the persistent management of fieldwork processes, resulting in improved customer service and satisfaction. Globema’s employees are exceptionally qualified and have proven their implementation skills, vast industry knowledge, and the ability to thoroughly analyze business processes.”
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