GeoTask in the lab – how J.S. Hamilton improved the sampling process

Case Study J.S. Hamilton

About the project

J.S. Hamilton Poland – an accredited research laboratory – has been using GeoTask, our field service management tool, since September 2019. J.S. Hamilton specializes in laboratory analyses of food, household chemistry, pharmaceuticals, packaging and industrial goods, fuels and environmental samples (water, sewage, waste, soil). Hamilton is best known among the general public for performing water tests at public swimming pools.

Contents:

Industry: Laboratory tests
Country: Poland
Solution/Service: GeoTask
Category: Field Service Management

J.S. Hamilton is a group of companies located in Central and Eastern Europe, providing a wide range of accredited laboratory analyzes for industry, trade, transport, distribution and storage. It also offers services such as marketing research, electrical equipment research, as well as appraisal and inspection services and forwarding.

Challenges

How to efficiently plan the collection of many thousands of samples?

GeoTask, Globema’s Field Service Management System, supports the processes of sampling planning and sample marking and delivery to the laboratory at J.S. Hamilton.

The sampling process consists of several steps:

1

Receiving the request from the client.

2

Scheduling an appointment with the technician in the sampling spot.

3

Selecting the personnel and the equipment suitable for the task.

4

Sending the collected samples back to the laboratory.

On average, at Hamilton this process has to be performed for several thousand samples every month, engaging several dozen employees and more than 60 cars. As Hamilton operates across Poland, the tasks are geographically dispersed.

An additional difficulty is, that especially environmental samples must be tested shortly after registration and delivery to the lab, for the results to be viable – time is crucial, so the sampling and delivery processes must be perfectly planned and organized. There is no room for mistakes or delays.

Given the scale and nature of the business, efficient organization of the collection and delivery of substances for testing to the laboratory is critical to Hamilton’s operations.

Solution

GeoTask adjusted to the Client’s needs

Our collaboration began back in May 2019. Globema’s experts thoroughly analyzed Hamilton’s process of sampling and delivering the samples to the laboratory and scheduling appointments in the place of collection. We analyzed the customer’s needs and proposed a customized version of GeoTask – a Field Service Management tool for managing work and resources in the field.

It was adjusted to align with J.S. Hamilton’s business and respond to the specific needs related to request management and assigning sample containers and equipment necessary to perform sampling. As a result:

  • GeoTask covered the process of Hamilton customers placing requests for samples for analysis. All requests that were previously received via email and phone, now go straight into the GeoTask system.
  • Based on the parameters of the request (the number and type of samples and the availability of personnel with the required skills and equipment, etc.) – GeoTask shows possible appointment slots as soon as the request is registered. The appointments don’t have to be scheduled in a separate process.
  • Given the amount and type of material to be collected for testing, the system also automatically determines the number and size of containers needed to perform each task.

The GeoTask mobile application gives field workers the ability to stay up-to-date on completed tasks and view upcoming tasks without having to contact the dispatcher.

The dispatcher’s panel, in turn, allows you to manage all tasks and monitor their status through a single tool.

Effects

How is it working out for them?

After a few months of trial, J.S. Hamilton started using GeoTask to manage the whole process of collecting food and environmental samples for testing. It is now used by several dozen field workers.

The GeoTask system:

Organizes incoming task applications, so that no new task gets overlooked.

Helps to set a date for a field specialist to obtain a sample. The date is set right when a task application is registered in the system.

Matches the suitable specialist to the task based on required skills and equipment.

Quickly determines what equipment will be needed to complete the task based on application parameters.

Allows both dispatchers and field workers to monitor task statuses.

„GeoTask allows the inclusion of all key business processes in one system. It is perfect for supporting sampling planning and management. It provides fieldworkers with a convenient mobile application that includes schedules and allows them to register their work progress. The system provides company managers with complete information about the efficiency and costs of sampling. GeoTask ensures the persistent management of fieldwork processes, resulting in improvements to customer service and satisfaction. Globema’s employees are exceptionally qualified and have proven their implementation skills, vast industry knowledge, and the ability to thoroughly analyze business processes.”

Schedule a meeting to achieve similar results at your company!

Netia

Network Inventory System for years – Smallworld in Netia

Learn how for the last 20 years, Smallworld has been helping Netia develop the network, manage the infrastructure, and introduce cutting-edge services.

Smallworld GIS  |   Network Inventory Management  |  Telco

Polenergia

Network inventory supports Polenergia’s growth based on M&A

Learn how we standardized the network management at one of the largest energy distributors in Poland and organized data about 30 areas covering 11 thousand customers.

EL.GIS / Smallworld   |   Network Inventory Management  |  Energy