Skip to main content

Better service quality and more satisfied customers thanks to GeoTask

By June 13, 2022July 6th, 2022Case study, Field Service Management

More than 1 500 000 subscribers, to whom UPC provides services, means that every day the company has to face the realization of several thousand installation and service requests at its customers’. See how Globema’s FSM solution GeoTask helped streamline UPC’s daily work related to managing the work of technical teams in the field and improve the quality of customer service.

About UPC Poland

The company is a provider of digital television, broadband internet, telephony and mobile services for business and individual customers. At the end of the quarter of 2020, it had over 1,500,000 subscribers and was one of the largest cable networks in Poland in terms of the number of customers. Since April 2022 UPC Poland is a part of the company P4, the owner of mobile operator Play. UPC and Globema have been cooperating since 2006.

Get to know the history of Globema and UPC Poland’s cooperation and find out:

  • What challenges did UPC Poland and Globema have to face?
  • How UPC was coping with handling many thousands of tasks daily before implementation of GeoTask, and how our solution has improved this process?
  • Which functionalities of GeoTask turned out to be crucial for the functioning of customer service at UPC Poland?
  • How the cooperation between UPC and Globema developed?